CHC02 41302 Certificate IV in Community Mediation
Mandatory Units
Conduct a sound assessment of dispute for mediation
Gather an use information for the mediation process
Manage communication exchanges to define dispute
Facilitate the mediation process
Facilitate interaction between clients
Consolidate and conclude the mediation process
Reflect and improve on professional mediation practice
Maintain an effective work environment
Participate in workplace safety procedures
Utilise specialist communication to build strong relationships
Work within a legal and ethical framework
Work effectively with culturally divers clients and co-workers
Elective Units
Facilitate co-operative behaviour
Recognise and Respond to domestic and family violence
Identify and Respond to young people at risk of harm
Co-ordinate the provision of services and programs
Process and maintain workplace information
This qualification applies to community work delivered through a broad range of services which provide support to enable a resolution of disputes between individuals. It is a specialist qualification designed to support the practice of mediation and co-mediation across a broad range of agencies, community groups and families. It may include the requirement of workers and participants to have an understanding of indigenous culture and history, and to work with local communities in the provision of services.
