Mandatory Units

Ensure a safe workplace

Manage effective workplace relationships

Manage Operational Plan

Manage workplace information systems

Manage quality customer service

Facilitate & capitalise on change & innovation

Develop a workplace learning environment

Ensure team effectiveness

Elective Units

Manage personal work priorities & professional development

Manage people

Facilitate Continuous Improvement

This qualification seeks to support individuals actually engaged in operational frontline management positions. Aspects of visionary leadership, effective change management, project management and workplace systems are used to provide the individual with the necessary tools to be effective in their position. This program is designed to confirm those competencies used independently for routine and non-routine purposes; to exercise judgement for self and others in planning and using resources, services and processes to achieve outcomes; and to apply the competencies across a range of contingencies.